Refund and Warranty Policy for Nemostar Pty Ltd and DivisionsUnconditional RefundsA customer is entitled to a refund on goods purchased under the following circumstances:
An alternative option, if the customer agrees, Nemostar can offer either an exchange or a credit note. Change of MindCustomers who change their mind or make an incorrect decision/selection are not entitled to a refund. Please choose your purchases carefully. Cheaper ElsewhereNemostar does not have to provide a refund or credit note if a customer has discovered after the purchase that he or she could have purchased the goods at a cheaper price elsewhere. Please choose your purchases carefully. Time Limit for RefundsThe time limit for a customer to seek a refund is dependent upon what is reasonable in the circumstances of the particular goods or services being purchased. When customers have problems with their purchase(s), they should bring these problems to the attention of Nemostar promptly. Refunds and Original PackagingThe goods do not need to be returned in their original packaging to obtain a refund. Please as a courtesy, return eligible purchases in original packaging, as this reduces the risk of damage of which the customer is liable for. Proof of PurchaseThe customer is required to provide proof of purchase when requesting a refund. We generate Tax Invoices for sales to customers and are offered as part of the sales transaction. Nemostar requests that customers keep their Tax Invoices as proof of purchase. In cases when the customer has no satisfactory proof of purchase, his/her name, address and telephone number, and proof of identity (i.e. drivers license) will need to be sighted. Nemostar will then attempt to verify the purchase from our records. This will take some time, so the refund will not be available on the spot. Refund MethodA refund will always be given in the manner in which the original purchase was paid for, unless otherwise agreed by both the customer and Nemostar. WarrantiesWarranties may be offered on new goods. This will vary from product to product. Please enquire as the type and length of warranty available for a given product. As a general rule, goods being sold as not new will not have a warranty. Warranty ClaimIf a product has become faulty under the terms of a warranty, the customer must make a warranty claim by contacting Nemostar with the fault details and proof of purchase. Nemostar will then advise the customer the procedure to have the product exchanged or repaired. |
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